POSTAGE + RETURNS

POSTAGE

We cater for Australian and International postage. Please note shipping times are out of our control. 

Processing of your order can take 2-3 business days before your items are in the post. We are a small business and we always endeavour to have your items to you promptly.

Australian Customers

Option 1.
We offer free standard shipping Australia wide! No code needed. ​Pack and Track Standard Postage 2-7 business days delivery. 

Option 2
Express Postage for 1-2 business days delivery.  This fee is a flat rate of $5.00AU for priority processing, postage and handling of your items and is packed and tracked to your destination. 


International Customers

International Post is a flat rate of $20.00AU for up to 2kg of items.  Depending on your region the parcel will either be packed and tracked or registered post to your destination.  Delivery is estimated 4-10 working days, excluding airport processing, customs and any industry strike.


RETURNS

We do not offer refunds. Sale items can not be returned or exchanged. 

Non-sale items can be returned within 7 days of purchase for an exchange of an item of the same value provided that the item is returned in original condition, undamaged, unworn, unwashed & all labels, tags and crotch sticker attached. The customer must cover the full cost of postage for all returns to & from Annake Swimwear.


DOMESTIC EXCHANGE
If you would like to return an item please:
1. Fill out returns slip you receive with your Annake order
2. Purchase: a) Pre-paid self addressed postbag OR
                     b)  return postage here.
3. Place garments, return slip (and prepaid self addressed postbag if applicable) into postbag addressed to
                     ANNAKE SWIMWEAR RETURNS
                     117 KP MC GRATH DRIVE
                     ELANORA QLD 4221

For any questions, email hello@annake.com

 
INTERNATIONAL EXCHANGE
If you would like to return an item please:
1. Fill out returns slip you receive with your Annake order
2. Purchase: return postage here.
3. Place garments, return slip into postbag addressed to
                     ANNAKE SWIMWEAR RETURNS
                     117 KP MC GRATH DRIVE
                     ELANORA QLD 4221

For any questions, email hello@annake.com

 

We are unable to send your exchange back to you without this purchase of return postage or pre-paid post bag.


We do not offer free returns & returns will not be accepted & returned to sender if a self addressed post parcel bag is not included. All returns that do not comply with our returns policy will be returned to sender without exchange.

Return address:
Annake Swimwear Returns
117 K P McGrath Drive, 
Elanora, QLD 4221