POSTAGE + RETURNS

POSTAGE

We cater for Australian and International postage. 

Australian Customers

Option 1.
​Pack and Track Postage 2-7 business days delivery.  This fee is a flat rate of $15.00 for processing, postage and handling of your items and is packed and tracked to your destination.

Option 2
Express Postage for 1-2 business days delivery.  This fee is a flat rate of $15.00AU for priority processing, postage and handling of your items and is packed and tracked to your destination.  Please note: Processing of your order can take up to 24 hours before your items are in the post. We are a small business and we always endeavour to have your items to you promptly.

International Customers

International Post is a flat rate of $30.00AU for up to 2kg of items.  Depending on your region the parcel will either be packed and tracked or registered post to your destination.  Delivery is estimated 4-10 working days, excluding airport processing, customs and any industry strike.

RETURNS

We do not offer refunds. Sale items can not be returned or exchanged. 

Non-sale items can be returned within 7 days of purchase for an exchange of an item of the same value provided that the item is returned in original condition, undamaged, unworn, unwashed & all labels, tags and crotch sticker attached. The customer must cover the full cost of postage for all returns to & from Annake Swimwear. If you would like to return an item please send an email with your name & the product you are wishing to exchange to annakeswimwear@live.com.au and include a small note with your full name & the item you would like exchanged. Please include a return self addressed envelope for your return to be sent back to you or alternatively you can purchase the return postage here.
 
INTERNATIONAL EXCHANGE
As above with domestic, the customer must cover the full cost of postage for all returns to & from Annake Swimwear. If you would like to return an item please send an email with your name & the product you are wishing to exchange to annakeswimwear@live.com.au and include a small note with your full name & the item you would like exchanged. Please purchase the international return postage here. We are unable to send your exchange back to you without this purchase.

We do not offer free returns & returns will not be accepted & returned to sender if a self addressed post parcel bag is not included. All returns that do not comply with our returns policy will be returned to sender without exchange.

Return address:
Annake Swim Returns
117 K P McGrath Drive, 
Elanora, QLD 4221